We use customer information to run the store, process and deliver orders, operate customer accounts and Mouneh Points, provide support, secure the service, and improve the website. We do not sell customer personal information.
Who we are and what this covers
This Privacy Policy applies to the Zayt w Mouneh website, customer accounts, Mouneh Points, website-generated order requests, gift orders, and related customer support. Zayt w Mouneh operates from Sebline, Lebanon.
For privacy questions or requests, contact us on WhatsApp or phone at +961 81 581 230, or through @zaytwmouneh.
Information we collect
Information you give us
This may include your name, account email, phone or WhatsApp number, delivery area or address, order notes, gift recipient details, birthday if you choose to add it, referral information, and messages you send us.
Account and authentication information
If you create an account, we process identifiers needed to maintain that account, such as your user ID, email verification status and authentication provider. Authentication is provided through Supabase Auth. Zayt w Mouneh does not receive or store your password in readable plain text. If you use Google sign-in, Google provides the authentication data permitted by you, generally including your Google account identifier, name, email and profile information.
Orders and Mouneh Points
We process the products, sizes, quantities, listed prices, order reference, status, delivery details and notes associated with an order. For Mouneh Points we also process your points balance, points ledger, tier, referral code, earned or redeemed rewards, vouchers, and order links needed to calculate or reverse points correctly.
Technical and usage information
Our hosting, security and application providers may process technical data such as IP address, browser or device information, request timestamps and security logs. The website also uses local storage or similar browser storage to remember items such as your pantry/cart, language, customer session, selected rewards voucher and other preferences on your device.
How we use information
We use personal information to operate and secure the website; create and maintain customer accounts; verify email addresses; prepare, confirm, fulfil and support orders; arrange delivery; operate Mouneh Points and referrals; issue and apply reward vouchers; communicate with you; prevent fraud or abuse; maintain business and transaction records; troubleshoot problems; and improve the customer experience.
Depending on the activity and applicable law, processing may be necessary to provide a service you requested, based on your consent, necessary for legitimate business and security purposes, or required to comply with legal obligations.
Who may receive or process information
We do not sell customer personal information. We may share or allow processing only as reasonably necessary with service providers and parties involved in operating the business, including:
- Supabase for authentication, database and rewards/account infrastructure.
- Cloudflare for website hosting, delivery, performance and security.
- Google when you choose Google sign-in.
- WhatsApp/Meta when you choose to use a WhatsApp contact or support link.
- Delivery personnel or service providers to the extent needed to complete your delivery.
- Professional advisers, authorities or other parties where reasonably necessary to protect rights, investigate misuse, comply with law or respond to a lawful request.
Some providers may process data outside Lebanon. Their processing is also governed by their own terms and privacy practices.
WhatsApp and third-party services
When you press a WhatsApp contact or support link, you leave our website and interact with WhatsApp/Meta. Information you send there is subject to their services and privacy practices. The same applies when you follow links to Instagram, Google Maps, Google authentication, or other third-party services.
Cookies and local browser storage
The site may use browser storage and similar technologies necessary for functionality, including language choice, cart contents, account sessions, reward selections and local preferences. Hosting and security providers may also use technologies needed to protect and deliver the site. Clearing your browser data may remove locally stored preferences or carts and may sign you out.
Retention
We keep information only for as long as reasonably needed for the purposes described above, including to maintain your account, fulfil orders, preserve rewards records, provide support, meet accounting or legal requirements, resolve disputes and protect the service. Retention periods may differ by record type. Local browser data remains on your device until it expires, is replaced, or you clear it.
Security
We use reasonable administrative and technical safeguards and rely on established infrastructure providers for authentication, database and website security. No internet service can guarantee absolute security. You are responsible for protecting access to your email, Google account, device and account credentials.
Mouneh Points data and automated calculations
To operate Mouneh Points, we process information linked to your rewards membership, including your member ID, name, phone number, referral relationship, points balance, points ledger, tier, annual delivered spend used for tier calculation, wallet vouchers, reward redemptions, review rewards, birthday bonus eligibility and the order references connected to points activity.
Mouneh Points data at a glance
The rewards system automatically calculates pending and confirmed points using order value, discounts, active campaign multipliers and your current tier. It also applies anti-abuse checks to referrals and can reverse order-linked points when an order is cancelled or refunded. These calculations are used to administer the loyalty program and prevent duplicate, fraudulent or ineligible rewards.
Authorized owner/admin users may review rewards records and make a manual points, tier or voucher adjustment where needed for customer support, fraud prevention or correction of an error. Those administrative actions are recorded in the system.
We do not use Mouneh Points data to make decisions about credit, employment, insurance or other similarly significant matters.
Your choices and rights
You may ask us to help you access, correct or update personal information associated with your Zayt w Mouneh account, and you may request account deletion or object to certain processing where applicable. Some transaction, rewards, security or accounting records may need to be retained where reasonably necessary or legally required.
You may sign out at any time, clear browser storage on your device, choose not to use Google sign-in, and communicate with us directly regarding your preferences. If information is inaccurate, please tell us so we can correct it.
Children
The service is not designed for children to create accounts or place orders independently where parental or guardian consent is required by applicable law. Parents or guardians should supervise a minor's use of the service.
Changes to this policy
We may update this Privacy Policy when the website, services, providers or legal requirements change. The effective date at the top of this page shows the latest published version. Material changes may also be highlighted on the website where appropriate.
Contact
Privacy request or question? Contact Zayt w Mouneh at +961 81 581 230, on WhatsApp, or via @zaytwmouneh. Our location is Sebline, Lebanon.